Returns Policy

Returns Policy:

If on delivery any of the Goods are defective in any material respect, the Customer must give written notice of the such defect to the Supplier within three business days of such delivery on kuyakuya@laterald.co.za and return the Goods to the Supplier by packaging each item to be returned securely, as far as possible in the same manner as originally packaged for delivery to the Customer, and then hand them to the Supplier’s courier service at the arranged time and at the original delivery address.

The Customer must also provide proof of payment and their written reason for the return.

Provided the Supplier’s quality assessor has signed the returned goods off as (i) defective or (ii) substantially different from the Website description or image of the item/s purchased, or (iii) in the case of made-to-order items, substantially different from the specifications, the Supplier shall then replace the defective Goods within 14 days, to the extent that this is possible, or where impossible, replace the defective Goods with Goods as similar as possible to the Goods as the Supplier is able to source; or refund to the Customer the price for the Goods which are defective using the same payment method as the original payment, or repair the Goods and deliver them to the Customer.

The Supplier shall be under no liability in respect of any defect arising from fair wear and tear or any wilful damage, negligence by any other party, subjection to abnormal conditions, used for a purpose other than their usual intended purpose, storage, transport, or cleaning contrary to the warnings or care instructions issued by the Supplier, failure to follow the Supplier’s instructions (whether oral or in writing), misuse or alteration of the Goods without the Supplier’s approval, or any other act or omission on the part of the Customer, its employees or agents or any third parties.

Transportation of products is at the sole risk of the customer. KK will not be liable for any loss, damage, or theft during transportation. All risks of the Product shall pass to the customer upon collection by the customer or the customer’s nominated transporter.

Goods, other than defective Goods returned under clause 8.1, returned by the Customer and accepted by the Supplier may be credited to the Customer at the Supplier’s sole discretion and without any obligation on the part of the Supplier.

Cancelled and/or returned orders are subject to collection charges of R250.00 per order, except where the bulk or number of Goods returned require special transport arrangements- in that case, a quotation will be submitted to the Customer. 30% Handling Fee on Cancelled orders.

These charges must be paid by the Customer. However, if the goods are found to be faulty in a material respect, the Supplier will refund the Customer the collection charge.

The client is liable for 30% Handling Fees should they return a cancelled item without flaws, for example, the wrong color, or wrong size. The information and High-resolution pictures are created to avoid mistakes like this.

We ask on each item to do a stock check before the order is placed. There can be a hundred in quantity available one minute and then sold out in bulk the next. If an order is placed when an item is sold out, we will offer replacements. The credit can be used for anything else on the site to the value spent, should we have to refund the client is liable for 3% Banking fees that are charged to our account with each order. It takes 4 working days for an amount to clear via Payfast, the refund will only be made from our side as soon as the amount clears in our bank account.

We will consider an exchange or refund of Goods that are not defective if unused, undamaged, and in their original condition and original packaging, and they have been returned within 30 days of delivery.

Due to practical and legal challenges, no returns are accepted for international orders.

Due to the nature of the manufacturing process:

we cannot accept returns of rugs because of a width variance of +/-3%;

-dye variation may also occur in all rugs

-KK supplies several antique, vintage, and handcrafted products/artifacts which display markings, inconsistencies, and/or imperfections.

-KK does not extend any warranty on wear and tear, therefore the Customer is responsible to treat the Product with great care during storage and use, AA will not accept liability for deterioration of any Product due to careless handling, cleaning, or storage.

-Please retain your invoice as proof of purchase. Regrettably, no exchanges or refunds will be considered without the original invoice. For public health reasons, we cannot accept the Return of linen or bathroom goods, towels, scarves, shirts, and jewellery.

In the event that a Product purchased is defective / damaged, KK will, after inspection and at KK management’s discretion, either Exchange, Refund, or Repair (if possible).

Should you wish to elect a refund, all refunds will be processed allowing 7 business days for the funds to reflect once the credit has been processed.

If we conclude that the defect/damage is a result of misuse, abuse, neglect, or normal wear and tear, or the Product has been disassembled, Treated, physically altered, used, or incorrectly installed by a customer, KK reserves the right to refuse an Exchange or Refund.

Made-to-order (Custom) products cannot be returned unless they differ substantially from the material specifications of the order.

Vouchers cannot be redeemed for cash.

Goods cannot be returned for reasons that we disclosed to the Customer on the Website, e.g. that the item is shop-soiled.

Ready Made Curtains:

Returns and full refund will be considered if:
·reported within 7 days of the goods being received
·the product has not been used or altered
·the product has not been washed, soiled or damaged
·the product is still in the original packaging

- Client liable for Delivery Fee - 30% Handling Fee on Cancelled orders.
We reserve the right to inspect any returned item prior to replacement or
refund.
In the unlikely event that you receive faulty or damaged goods please contact
us immediately and we will arrange to uplift the goods, free of charge.

1. Returns

If on delivery any of the Goods are defective in any material respect, the Customer must give written notice of the such defect to the Supplier within three business days of such delivery on kuyakuya@laterald.co.za and return the Goods to the Supplier by packaging each item to be returned securely, as far as possible in the same manner as originally packaged for delivery to the Customer, and then hand them to the Supplier’s courier service at the arranged time and at the original delivery address.

The Customer must also provide proof of payment and their written reason for the return.

Provided the Supplier’s quality assessor has signed the returned goods off as (i) defective or (ii) substantially different from the Website description or image of the item/s purchased, or (iii) in the case of made-to-order items, substantially different from the specifications, the Supplier shall then replace the defective Goods within 14 days, to the extent that this is possible, or where impossible, replace the defective Goods with Goods as similar as possible to the Goods as the Supplier is able to source; or refund to the Customer the price for the Goods which are defective using the same payment method as the original payment, or repair the Goods and deliver them to the Customer.

The Supplier shall be under no liability in respect of any defect arising from fair wear and tear or any wilful damage, negligence by any other party, subjection to abnormal conditions, used for a purpose other than their usual intended purpose, storage, transport, or cleaning contrary to the warnings or care instructions issued by the Supplier, failure to follow the Supplier’s instructions (whether oral or in writing), misuse or alteration of the Goods without the Supplier’s approval, or any other act or omission on the part of the Customer, its employees or agents or any third parties.

Transportation of products is at the sole risk of the customer. KK will not be liable for any loss, damage, or theft during transportation. All risks of the Product shall pass to the customer upon collection by the customer or the customer’s nominated transporter.

Goods, other than defective Goods returned under clause 8.1, returned by the Customer and accepted by the Supplier may be credited to the Customer at the Supplier’s sole discretion and without any obligation on the part of the Supplier.

Cancelled and/or returned orders are subject to collection charges of R250.00 per order, except where the bulk or number of Goods returned require special transport arrangements- in that case, a quotation will be submitted to the Customer. These charges must be paid by the Customer. However, if the goods are found to be faulty in a material respect, the Supplier will refund the Customer the collection charge.

We will consider an exchange or refund of Goods that are not defective if unused, undamaged, and in their original condition, and they have been returned within 30 days of delivery.

Due to practical and legal challenges, no returns are accepted for international orders.

Due to the nature of the manufacturing process:

we cannot accept returns of rugs because of a width variance of +/-3%;

-dye variation may also occur in all rugs

-KK supplies several antique, vintage, and handcrafted products/artifacts which display markings, inconsistencies, and/or imperfections.

-KK does not extend any warranty on wear and tear, therefore the Customer is responsible to treat the Product with great care during storage and use, AA will not accept liability for deterioration of any Product due to careless handling, cleaning, or storage.

-Please retain your invoice as proof of purchase. Regrettably, no exchanges or refunds will be considered without the original invoice. For public health reasons, we cannot accept the Return of linen or bathroom goods, towels, scarves, shirts, and jewellery.

In the event that a Product purchased is defective / damaged, KK will, after inspection and at KK management’s discretion, either Exchange, Refund, or Repair (if possible).

Should you wish to elect a refund, all refunds will be processed allowing 7 business days for the funds to reflect once the credit has been processed.

If we conclude that the defect/damage is a result of misuse, abuse, neglect, or normal wear and tear, or the Product has been disassembled, Treated, physically altered, used, or incorrectly installed by a customer, KK reserves the right to refuse an Exchange or Refund.

Made-to-order (Custom) products cannot be returned unless they differ substantially from the material specifications of the order.

Vouchers cannot be redeemed for cash. 30% Handling Fee on Cancelled orders.

Goods cannot be returned for reasons that we disclosed to the Customer on the Website, e.g. that the item is shop-soiled.